Privacy
What we collect, why, who sees it, and how to change your mind.
To run your orders
Your name, email, phone and delivery address; what you ordered and when; your standing orders, wishlist, saved addresses and Brew Credits ledger. Payments go through Razorpay: we keep the payment reference and method, never your card or UPI details.
The roaster who fills an order sees the name, phone and address it ships to. Order emails are sent through Resend, and order confirmations can go out on WhatsApp.
To learn what shoppers want, only if you allow it
Which coffees and roasters you look at, what you add to or remove from your crate, when you start checkout, whether you're on a phone or a computer, and the site or campaign that brought you here. A random ID in a cookie ties one visit to the next. If you're signed in, this is linked to your account.
We use it to see what sells and what people can't find, and roasters see it only as totals for their own coffees, never as a person. No advertising trackers, and nothing is sold.
Searches
Marketplace searches and filters are counted with nothing that identifies you, so we can tell roasters which coffees people look for and don't find.
How long we keep it
Browsing records are deleted automatically after 400 days. Orders and payments are kept for as long as tax and accounting law requires.
Your choices
You can ask to see, correct or delete your data by writing to grievance@brewcrate.in (Grievance Officer: Moin Almin, Founder & Director). We acknowledge within 48 hours.