Terms of Service
The rules for buying on BrewCrate, in plain words.
Who we are
BrewCrate is run by BrewCrate Coffee (OPC) Private Limited, Sector 3/D, Bokaro Steel City, Jharkhand 827003. By placing an order or creating an account you agree to these terms, our privacy policy, our shipping information and our refund policy.
A marketplace of roasters
Coffees on BrewCrate are listed, roasted and dispatched by independent roasters. Each listing names its roaster. BrewCrate takes your payment, passes your order and delivery details to the roaster, and handles support and refunds. Roasters describe their own coffees; we review listings but can't guarantee every tasting note.
Orders and prices
Prices are in Indian rupees. An order is confirmed once payment succeeds; you get a confirmation email. Payments are processed by Razorpay. If a coffee sells out or can't be fulfilled after you pay, we cancel that part of the order and refund it to where you paid from.
Standing orders
A standing order sends one coffee every 2 or 4 weeks at the price shown when you signed up, charged to the payment method you set up with Razorpay. You can pause, resume or cancel it any time from your account; cancelling stops future charges, not a cycle already charged. If a roaster stops offering the coffee, we cancel the standing order and tell you.
Brew Credits and gift cards
Brew Credits can only be spent on BrewCrate and can't be withdrawn to a bank account. A gift card is valid for one year from purchase and is redeemed whole into the recipient's Brew Credits. Keep gift card codes private: anyone with the code can redeem it.
Reviews and your account
Only customers whose order for a coffee has shipped can review it. Reviews must be honest and about the coffee; we remove abusive, misleading or off-topic ones. You're responsible for keeping your login private. We may suspend accounts used for fraud or abuse.
Liability
Nothing in these terms limits your rights under the Consumer Protection Act, 2019. Beyond those rights, our liability for an order is limited to the amount you paid for it.
Changes, law and complaints
We may update these terms; the version on this page applies to orders placed after it changes. These terms are governed by the laws of India. For a complaint, write to our Grievance Officer, Moin Almin (Founder & Director), at grievance@brewcrate.in. We acknowledge within 48 hours.